Política de reembolso

At Loovier, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, you may request a return within 10 days of receiving your order.

Return Requirements

To be eligible for a return:

• The return request must be submitted within 10 days of delivery.
• Items must be unworn, unused, and in their original condition.
• Clothing and footwear must be returned with their original tags and packaging, when applicable.
• Items that have been worn, washed, damaged, altered, or returned without the original packaging may not be eligible for a refund.
• Proof of purchase or order information may be required.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or other applicable restrictions. If an item is marked as final sale, it is not eligible for return unless it arrives damaged or defective.

Return Process

To request a return, please contact us at:

Email: [YOUR CUSTOMER SERVICE EMAIL]

Please include your order number and the reason for the return. We will provide further instructions if your return is approved.

Customers may be responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at [YOUR CUSTOMER SERVICE EMAIL] with your order number and photos of the item.

We will review the situation and work with you to find an appropriate solution.